{"id":112,"date":"2025-08-11T07:20:14","date_gmt":"2025-08-11T07:20:14","guid":{"rendered":"https:\/\/towercompliance.co.uk\/?page_id=112"},"modified":"2025-08-12T19:25:02","modified_gmt":"2025-08-12T19:25:02","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/towercompliance.co.uk\/?page_id=112","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"112\" class=\"elementor elementor-112\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f25821c e-flex e-con-boxed e-con e-parent\" data-id=\"f25821c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7002fb elementor-widget elementor-widget-html\" data-id=\"a7002fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- Tower Compliance Services \u2014 Privacy Policy (drop into one Elementor HTML widget) -->\n<div id=\"tcs-privacy\" class=\"tcs\">\n  <style>\n    \/* Scope to this widget *\/\n    #tcs-privacy { --tcs-brand:#8B0E0E; --tcs-text:#1d1d1f; --tcs-muted:#5f6368; --tcs-card:#fafafa; --tcs-border:#e9e9e9; font-family:system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif; color:var(--tcs-text); }\n    #tcs-privacy * { box-sizing:border-box; }\n    #tcs-privacy a { color:var(--tcs-brand); text-decoration:none; }\n    #tcs-privacy a:hover, #tcs-privacy a:focus { text-decoration:underline; }\n    #tcs-privacy .container { max-width:1140px; margin:0 auto; padding:0 20px; }\n    #tcs-privacy h1, #tcs-privacy h2, #tcs-privacy h3 { line-height:1.15; margin:0 0 .5rem; }\n    #tcs-privacy h1 { font-size:clamp(2rem,4.2vw,3rem); letter-spacing:-.02em; }\n    #tcs-privacy h2 { font-size:clamp(1.35rem,2.2vw,1.8rem); margin-top:.4rem; }\n    #tcs-privacy h3 { font-size:clamp(1.05rem,1.6vw,1.15rem); color:#222; }\n    #tcs-privacy p { margin:0 0 1rem; }\n    #tcs-privacy ul, #tcs-privacy ol { margin:.25rem 0 1rem 1.25rem; }\n    #tcs-privacy .muted { color:var(--tcs-muted); }\n    #tcs-privacy .section { padding:48px 0; }\n    @media (max-width:900px){ #tcs-privacy .section { padding:36px 0; } }\n    #tcs-privacy .title { padding:20px 0 10px; border-bottom:1px solid var(--tcs-border); margin-bottom:8px; }\n    #tcs-privacy .grid-2 { display:grid; grid-template-columns:1fr 1fr; gap:28px; align-items:start; }\n    @media (max-width:900px){ #tcs-privacy .grid-2 { grid-template-columns:1fr; } }\n    #tcs-privacy .card { background:var(--tcs-card); border:1px solid var(--tcs-border); border-radius:14px; padding:18px; }\n    #tcs-privacy .btn-row { display:flex; flex-wrap:wrap; gap:.65rem; }\n    #tcs-privacy .btn { display:inline-flex; align-items:center; justify-content:center; gap:.5rem; padding:.8rem 1rem; border-radius:10px; border:2px solid var(--tcs-brand); font-weight:700; transition:transform .06s ease, background .2s ease, color .2s ease, border-color .2s ease; line-height:1; white-space:nowrap; }\n    #tcs-privacy .btn:active { transform:translateY(1px); }\n    #tcs-privacy .btn--primary { background:var(--tcs-brand); color:#fff; }\n    #tcs-privacy .btn--primary:hover { filter:brightness(.92); text-decoration:none; }\n    #tcs-privacy .btn--ghost { background:transparent; color:var(--tcs-brand); }\n    #tcs-privacy .btn--ghost:hover { background:var(--tcs-brand); color:#fff; text-decoration:none; }\n\n    \/* Table (retention) *\/\n    #tcs-privacy table { width:100%; border-collapse:separate; border-spacing:0; margin:.5rem 0 1rem; }\n    #tcs-privacy th, #tcs-privacy td { text-align:left; padding:12px 14px; border-bottom:1px solid var(--tcs-border); vertical-align:top; }\n    #tcs-privacy thead th { background:var(--tcs-card); border-top:1px solid var(--tcs-border); }\n    #tcs-privacy tbody tr:last-child td { border-bottom:1px solid var(--tcs-border); }\n    #tcs-privacy .kbd { font-family:ui-monospace, SFMono-Regular, Menlo, Consolas, \"Liberation Mono\", monospace; font-size:.95em; background:#f3f3f3; padding:.08rem .35rem; border-radius:6px; border:1px solid #e2e2e2; }\n\n    \/* In-page nav *\/\n    #tcs-privacy .quicknav { display:flex; flex-wrap:wrap; gap:.5rem; margin:.5rem 0 0; }\n    #tcs-privacy .chip { display:inline-flex; align-items:center; padding:.4rem .7rem; border-radius:999px; border:1px solid var(--tcs-border); background:#fff; font-weight:600; }\n    #tcs-privacy .chip:hover { border-color:var(--tcs-brand); }\n  <\/style>\n\n  <!-- Page title -->\n  <div class=\"container title\" role=\"banner\" aria-label=\"Page title\"><h1>Privacy Policy<\/h1><\/div>\n\n  <!-- Intro \/ summary -->\n  <section class=\"section\" aria-labelledby=\"intro\">\n    <div class=\"container grid-2\">\n      <div>\n        <h2 id=\"intro\">Who we are<\/h2>\n        <p>We are <strong>Tower Compliance Services<\/strong> (Company No. <strong>16608219<\/strong>), providing accreditation support to UK contractors (e.g., CHAS, Constructionline, SafeContractor, SSIP\/SMAS).<\/p>\n        <p><strong>Data Controller:<\/strong> Tower Compliance Services, Registered office: <br>\n        14\/2E Docklands Business Centre, 10\u201316 Tiller Road, London, E14 8PX.<\/p>\n        <p><strong>Contact:<\/strong> <a href=\"mailto:info@towercompliance.co.uk\">info@towercompliance.co.uk<\/a> \u2022 Website: <a href=\"https:\/\/www.towercompliance.co.uk\/\">www.towercompliance.co.uk<\/a><\/p>\n        <p class=\"muted\">This notice explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.<\/p>\n        <div class=\"quicknav\" aria-label=\"On this page\">\n          <a class=\"chip\" href=\"#data-we-collect\">Data we collect<\/a>\n          <a class=\"chip\" href=\"#how-we-use\">How we use it<\/a>\n          <a class=\"chip\" href=\"#lawful-bases\">Lawful bases<\/a>\n          <a class=\"chip\" href=\"#sharing\">Sharing<\/a>\n          <a class=\"chip\" href=\"#retention\">Retention<\/a>\n          <a class=\"chip\" href=\"#cookies\">Cookies<\/a>\n          <a class=\"chip\" href=\"#your-rights\">Your rights<\/a>\n          <a class=\"chip\" href=\"#contact\">Contact & complaints<\/a>\n        <\/div>\n      <\/div>\n      <aside class=\"card\">\n        <h3>At a glance<\/h3>\n        <p><strong>Last updated:<\/strong> 12 August 2025<\/p>\n        <p><strong>Applies to:<\/strong> website visitors, prospects, and clients.<\/p>\n        <p><strong>Not selling data:<\/strong> we do not sell personal data.<\/p>\n      <\/aside>\n    <\/div>\n  <\/section>\n\n  <!-- Data we collect -->\n  <section class=\"section\" aria-labelledby=\"data-we-collect\">\n    <div class=\"container\">\n      <h2 id=\"data-we-collect\">Data we collect<\/h2>\n      <ul>\n        <li><strong>Identity & contact<\/strong> \u2014 name, business name, role, email, postal address, billing details.<\/li>\n        <li><strong>Accreditation materials<\/strong> \u2014 policies, RAMS, training\/competence records, insurance evidence, and other documents supplied for applications\/renewals. These may include details of your staff (e.g., qualifications\/competence).<\/li>\n        <li><strong>Communications<\/strong> \u2014 emails, call notes, and messages.<\/li>\n        <li><strong>Website & device data<\/strong> \u2014 IP address, pages viewed, and cookie identifiers (see <a href=\"#cookies\">Cookies<\/a>).<\/li>\n        <li><strong>Payment records<\/strong> \u2014 invoices and transaction references (no card data stored by us; any online payments use our payment provider\u2019s secure systems).<\/li>\n      <\/ul>\n      <p class=\"muted\"><em>Special category data:<\/em> we do not seek to collect sensitive data. If you choose to provide it within accreditation evidence, we process it only under your instructions and with appropriate safeguards.<\/p>\n    <\/div>\n  <\/section>\n\n  <!-- How we use it -->\n  <section class=\"section\" aria-labelledby=\"how-we-use\">\n    <div class=\"container\">\n      <h2 id=\"how-we-use\">How we use your data<\/h2>\n      <ul>\n        <li><strong>Provide services<\/strong> \u2014 to scope requirements, prepare documentation, submit applications, and manage renewals.<\/li>\n        <li><strong>Operate our website & business<\/strong> \u2014 troubleshooting, analytics, and service improvement.<\/li>\n        <li><strong>Customer support<\/strong> \u2014 to respond to enquiries and provide updates on your projects.<\/li>\n        <li><strong>Legal, compliance & accounting<\/strong> \u2014 to meet tax, regulatory and record-keeping obligations.<\/li>\n        <li><strong>Marketing<\/strong> \u2014 with your consent (e.g., newsletters) or where our <a href=\"#lawful-bases\">legitimate interests<\/a> apply. You can opt out at any time.<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <!-- Lawful bases -->\n  <section class=\"section\" aria-labelledby=\"lawful-bases\">\n    <div class=\"container\">\n      <h2 id=\"lawful-bases\">Our lawful bases<\/h2>\n      <ul>\n        <li><strong>Contract<\/strong> \u2014 processing necessary to deliver our services or take steps at your request before entering a contract.<\/li>\n        <li><strong>Legitimate interests<\/strong> \u2014 running and improving our services, protecting our business, and communicating with existing clients and prospects in a proportionate way.<\/li>\n        <li><strong>Consent<\/strong> \u2014 for optional marketing and non-essential cookies. You can withdraw consent at any time.<\/li>\n        <li><strong>Legal obligation<\/strong> \u2014 where laws require certain records (e.g., tax\/audit).<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <!-- Sharing -->\n  <section class=\"section\" aria-labelledby=\"sharing\">\n    <div class=\"container\">\n      <h2 id=\"sharing\">Who we share data with<\/h2>\n      <p>We only share what\u2019s necessary, with:<\/p>\n      <ul>\n        <li><strong>Accreditation bodies<\/strong> \u2014 e.g., CHAS, Constructionline, SafeContractor, SSIP\/SMAS \u2014 to submit or maintain your applications.<\/li>\n        <li><strong>Service providers<\/strong> \u2014 secure hosting, email, file storage, analytics, and accounting tools that process data on our behalf under contracts.<\/li>\n        <li><strong>Professional advisers<\/strong> \u2014 accountants, insurers, legal advisers, where necessary.<\/li>\n        <li><strong>Authorities<\/strong> \u2014 if required by law or to protect legal rights.<\/li>\n      <\/ul>\n      <p class=\"muted\">Some providers may be outside the UK\/EEA; where so, we rely on appropriate safeguards (e.g., ICO-approved International Data Transfer Agreement or EU Standard Contractual Clauses).<\/p>\n    <\/div>\n  <\/section>\n\n  <!-- Retention -->\n  <section class=\"section\" aria-labelledby=\"retention\">\n    <div class=\"container\">\n      <h2 id=\"retention\">How long we keep data<\/h2>\n      <p>We retain personal data only as long as needed for the purposes set out above, and to meet legal\/accounting requirements. Typical retention periods:<\/p>\n      <div class=\"card\" role=\"region\" aria-label=\"Retention examples\">\n        <table>\n          <thead><tr><th>Data<\/th><th>Typical retention<\/th><\/tr><\/thead>\n          <tbody>\n            <tr><td>Client project files (accreditation documents, correspondence)<\/td><td>For the duration of the contract plus up to <strong>6 years<\/strong> (limitation\/tax).<\/td><\/tr>\n            <tr><td>Prospect enquiries<\/td><td><strong>12\u201324 months<\/strong> from last interaction.<\/td><\/tr>\n            <tr><td>Invoices & financial records<\/td><td>At least <strong>6 years<\/strong> from end of financial year.<\/td><\/tr>\n            <tr><td>Website analytics<\/td><td>As per tool configuration (typically <strong>14\u201326 months<\/strong>).<\/td><\/tr>\n          <\/tbody>\n        <\/table>\n        <p class=\"muted\">We may retain data longer if required by law or to establish, exercise, or defend legal claims. You can request deletion where we\u2019re not required to keep it.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- Cookies -->\n  <section class=\"section\" aria-labelledby=\"cookies\">\n    <div class=\"container grid-2\">\n      <div>\n        <h2 id=\"cookies\">Cookies & similar technologies<\/h2>\n        <p>Our site uses essential cookies to function and, with your consent, analytics\/marketing cookies to understand site usage and improve our content. You can change your preferences via our cookie banner or your browser settings.<\/p>\n        <div class=\"btn-row\">\n          <a class=\"btn btn--ghost\" href=\"#\" onclick=\"(window.CookieYes && CookieYes.renew) ? CookieYes.renew() : (window.CookieConsent && CookieConsent.showSettings ? CookieConsent.showSettings() : alert('Use your browser settings to manage cookies.')); return false;\">Manage cookie settings<\/a>\n          <a class=\"btn btn--primary\" href=\"\/?page_id=110\">Contact us<\/a>\n        <\/div>\n      <\/div>\n      <aside class=\"card\">\n        <h3>What we track (if enabled)<\/h3>\n        <ul>\n          <li>Page views, referrers, device\/browser information.<\/li>\n          <li>Aggregated metrics to help improve pages and services.<\/li>\n        <\/ul>\n        <p class=\"muted\">Non-essential cookies run only after consent.<\/p>\n      <\/aside>\n    <\/div>\n  <\/section>\n\n  <!-- Your rights -->\n  <section class=\"section\" aria-labelledby=\"your-rights\">\n    <div class=\"container\">\n      <h2 id=\"your-rights\">Your rights<\/h2>\n      <p>Under UK GDPR you have the right to request access, correction, deletion, restriction, portability, and to object to certain processing (including direct marketing). Where we rely on consent, you can withdraw it at any time.<\/p>\n      <p>To exercise your rights, email <a href=\"mailto:info@towercompliance.co.uk\">info@towercompliance.co.uk<\/a>. We will respond within one month.<\/p>\n    <\/div>\n  <\/section>\n\n  <!-- Security & children -->\n  <section class=\"section\" aria-labelledby=\"security-children\">\n    <div class=\"container grid-2\">\n      <div>\n        <h2 id=\"security-children\">Security<\/h2>\n        <p>We use reasonable technical and organisational measures to protect personal data, including role-based access, secure storage, and encryption in transit where appropriate. No method is 100% secure; please take care when sending documents and request a secure link if needed.<\/p>\n      <\/div>\n      <div>\n        <h2>Children<\/h2>\n        <p>Our services are directed at businesses. We do not knowingly collect children\u2019s data.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- Changes, contact & complaints -->\n  <section class=\"section\" aria-labelledby=\"contact\">\n    <div class=\"container grid-2\">\n      <div>\n        <h2 id=\"contact\">Changes to this policy<\/h2>\n        <p>We may update this policy from time to time. We\u2019ll post the new version here and update the \u201cLast updated\u201d date above.<\/p>\n      <\/div>\n      <div class=\"card\">\n        <h3>Contact & complaints<\/h3>\n        <p><strong>Email:<\/strong> <a href=\"mailto:info@towercompliance.co.uk\">info@towercompliance.co.uk<\/a><\/p>\n        <p><strong>Address:<\/strong> 14\/2E Docklands Business Centre, 10\u201316 Tiller Road, London, E14 8PX<\/p>\n        <p class=\"muted\">If you\u2019re unhappy with how we handle your data, please contact us first. You also have the right to complain to the ICO: <a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\" target=\"_blank\" rel=\"noopener\">ico.org.uk\/make-a-complaint<\/a>.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n<\/div>\n\n<!-- Structured data (PrivacyPolicy + Breadcrumb) -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"PrivacyPolicy\",\n      \"@id\": \"https:\/\/www.towercompliance.co.uk\/?page_id=112#privacy\",\n      \"url\": \"https:\/\/www.towercompliance.co.uk\/?page_id=112\",\n      \"name\": \"Privacy Policy \u2013 Tower Compliance Services\",\n      \"isPartOf\": { \"@id\": \"https:\/\/www.towercompliance.co.uk\/#website\" },\n      \"about\": { \"@id\": \"https:\/\/www.towercompliance.co.uk\/#org\" },\n      \"publisher\": { \"@id\": \"https:\/\/www.towercompliance.co.uk\/#org\" },\n      \"dateModified\": \"2025-08-12\"\n    },\n    {\n      \"@type\": \"BreadcrumbList\",\n      \"@id\": \"https:\/\/www.towercompliance.co.uk\/?page_id=112#breadcrumb\",\n      \"itemListElement\": [\n        { \"@type\": \"ListItem\", \"position\": 1, \"name\": \"Home\", \"item\": \"https:\/\/www.towercompliance.co.uk\/\" },\n        { \"@type\": \"ListItem\", \"position\": 2, \"name\": \"Privacy Policy\", \"item\": \"https:\/\/www.towercompliance.co.uk\/?page_id=112\" }\n      ]\n    }\n  ]\n}\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Who we are We are Tower Compliance Services (Company No. 16608219), providing accreditation support to UK contractors (e.g., CHAS, Constructionline, SafeContractor, SSIP\/SMAS). Data Controller: Tower Compliance Services, Registered office: 14\/2E Docklands Business Centre, 10\u201316 Tiller Road, London, E14 8PX. Contact: info@towercompliance.co.uk \u2022 Website: www.towercompliance.co.uk This notice explains what personal data we collect, how [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-112","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/towercompliance.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/towercompliance.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/towercompliance.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/towercompliance.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/towercompliance.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=112"}],"version-history":[{"count":4,"href":"https:\/\/towercompliance.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/112\/revisions"}],"predecessor-version":[{"id":385,"href":"https:\/\/towercompliance.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/112\/revisions\/385"}],"wp:attachment":[{"href":"https:\/\/towercompliance.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}